Affirm Collections 4th day quiz

What is the ticket number that we need to fill out while ending a call?

• 123456

• 111222

• 000001

• 000000

In which of the next scenarios should we stop the call recording?

• When adding a payment instrument.

• When the customer is providing the RFD.

• When the customer is verifying PII.

• When the customer's states that they do not want to be recorded.

Are we able to discuss account specifics with a customer’s legal representative even if a Power Of Attorney has not been approved?

• True

• False

Which of the next options is an action that we need to take in an Attorney case

• Disable collections for the customer in Mordor.

• Transfer the call to the next team in charge.

• Advise the customer that the higher department will follow up in 5 to 10 BD.

• None of the above.

''is a declaration by an individual that they do not have the means to pay their debts.'' What is the correct case classification for this statement?  

• Unable to pay.

• Loan Modification.

• Bankruptcy.

• Cease and desist.

Which of the next options is an action that we need to take in a cease and desist case?

• 1. Create case in CMS, documenting that the customer indicated that they wish all contact to cease from Affirm.

• Disable the call options in agent portal.

• Advise the customer that stop the calls will affect the communication with Affirm.

• All of the options are correct.

''A merchant dispute occurs when a customer has an issue with their order and is not able to resolve their issue with the merchant directly.'' This statement is related to _______ case.

• Purchase Return Refund.

• Merchant Dispute.

• Merchant order issue.

• Unload / void.