Affirm Collections 5th day quiz

In which of the following situations autopay is appropriate?

• Customer is calling in regards to a loan that has been charged off and does not have any other active loans
  

• Calls from any third-party, unless the third-party has claimed Power of Attorney over the customer
  

• Deceased cases
  

• None of the above
  

Which of the following statements is not part of the payment hierarchy.

• Full amount same day

• Full schedule payment

• Promise to pay + partial payment for at less 10% of the payment

• Partial same day + scheduled payment for remaining

When will the charge-off date be displayed on the loan?

• 50 days

• 90 days

• 100 days

• 110 days

When should we use the ''cease and desist'' disposition?

• when a customer suggests that he/she can make a payment in the future despite experiencing a hardship

• Use ONLY when customer specifically requests not to be called.
  

• Use this anytime we are notified that a customer is or may be deceased.

• Use ONLY if person states does not want to received any more calls, emails or SMS.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

If you did not reach any person or answering machine. What would be the correct disposition?

• Customer not Reached

• Left Voice Message

• Unverified Hang Up

• Answering Machine-No Message Left

Brandon calls in and expresses his commitment to pay 20 days after his due date. Based on this, how would you handle his request?

• Set a PTP.

• Offer him to schedule a payment.

• Advise him to enable Autopay.

For which cases is a child case required?

• Update Usercomms Preferences, Bankruptcy, Cease and Desist, Unauthorized Activity

• Attorney, Bankruptcy, Cease and Desist, Deceased

• Unauthorized Activity, Attorney, Deceased, Bankruptcy

What procedure should be followed in a wrong number case?

• Uncheck the phone preferences.

• Released the phone number of the account.

• Disable collections for the customer in Mordor.

If a loan is charged off the outstanding balance will be turned over to third-party collections ______ after the loan is charged off.

• 4 days

• 8 days

• 10 days

• 5 days

If the customer complains about an unsatisfactory experience due to poor agent performance, such as unclear or inaccurate explanations, misused or insufficient talking points, excessive jargon, confusing and unprofessional behavior (rude, abusive, hung up on, etc.). What procedure should we follow?

• cease and desist

• update usercomm preferences

• Direct Complaint

• Customer Dispute