True or False? A network baseline never ends and continually gathers information on a yearly basis.

• True
• False

Which command could be used to get detailed information about directly connected Cisco neighbor devices?

• show cdp neighbor
• show ip interface
• show ip route
• show version

Which document could be referenced to identify the OS on a server?

• End-system Documentation
• LAN Switch Device Documentation
• Router Device Documentation

Which three statements will a network baseline answer? (Choose three.)

• How does the network perform during a normal or average day?
• How much did the network cost?
• What are the network policies?
• What part of the network is least used?
• What part of the network is most heavily used?

Which topology diagram displays IP addresses?

• ip topology
• logical topology
• physical topology
• port topology

During the gathering information step, which command would display the configured protocols and the global and interface-specific status of any configured Layer 3 protocol?

• show interface
• show ip interface brief
• show ip protocols
• show protocols
• show version

In which step of the seven-step troubleshooting process, would you create a rollback plan identifying how to quickly reverse a solution?

• Gather information
• Propose Hypothesis
• Solve the problem and document solution
• Test hypothesis

What is the highest OSI layer that should be considered when troubleshooting routers and Layer 3 switches?

• Layer 1
• Layer 2
• Layer 3
• Layer 4
• Layer 7

Which are recommendations to be used when communicate with a user?

• All the above
• Always be considerate and empathize with users.
• Always listen or carefully read what the user is saying.
• Speak at a technical level they can understand.

Which option lists the three troubleshooting stages in the correct order?

• Gather symptoms, implement corrective action, and isolate the problem.
• Gather symptoms, isolate the problem, and implement corrective action.
• Implement corrective action, gather symptoms, and isolate the problem.
• Implement corrective action, isolate the problem, and gather symptoms.