What is the first step you should take if your Chromebook won't turn on?

• Replace the battery

• Check if the charger is plugged in

• Reset to factory settings

• Update the operating system

Tags

DOK Level 1: Recall

Over time, your browser can accumulate information called cookies that can make it difficult to log in to or load websites. Which of the following steps should be tried first to help websites load faster and run more smoothly?

• reset chrome settings

• clearing the browsing data

• powerwash

• update chrome OS

Tags

DOK Level 1: Recall

What should you do if your Chromebook's battery is not charging?

• Replace the battery immediately

• Check the charger and power outlet

• Reset the Chromebook

• Update the operating system

Tags

DOK Level 1: Recall

How can you perform a hard reset (powerwash)on a Chromebook?

• Hold the power button for 10 seconds

• remove and replace the battery

• Press and hold the power button, refresh button and esc button

• Update the operating system

Tags

DOK Level 1: Recall

What is the first step in replacing a Chromebook battery?

• Remove the back cover

• Turn off the Chromebook

• Disconnect the charger

• Remove the old battery

Tags

DOK Level 1: Recall

At the very least which tool should be in every technician's toolkit?

• pliers

• flat head screwdriver

• hammer

• phillips head screwdriver

Tags

DOK Level 1: Recall

After removing all screws from the bottom of the chromebook, which tool can you use to pry the bottom cover from the chromebook?

• spudger

• tweezers

• flat head screwdriver

• anti-static wrist strap

Tags

DOK Level 1: Recall

How can you check for updates on a Chromebook?

• Go to Settings > About Chrome OS > Check for updates

• Press Ctrl + Alt + Delete

• Reset the Chromebook

• Replace the battery

Tags

DOK Level 1: Recall

What is a common symptom that indicates a Chromebook battery needs to be replaced?

• The screen flickers

• The Chromebook overheats

• The battery drains quickly

• The operating system crashes

Tags

DOK Level 1: Recall

What is the purpose of resetting a Chromebook to factory settings?

• To update the operating system

• To remove all data and restore default settings

• To replace the battery

• To fix a hardware issue

Tags

DOK Level 1: Recall