RC_Overcoming objections Quiz

What should you do if a patient says they need to verify their insurance first?

• Check the pricing tab on the DP.

• Check the COVID-19 tab on the DP.

• Check the insurance tab on the DP.

• Check the appointment tab on the DP.

What should you do if a patient has questions about pricing or procedure?

• Check the insurance tab on the DP.

• Check the pricing tab on the DP.

• Check the COVID-19 tab on the DP.

• Check the appointment tab on the DP.

What should you do if a patient has questions about COVID-19 protocol?

• Check the insurance tab on the DP.

• Check the pricing tab on the DP.

• Check the COVID-19 tab on the DP.

• Check the appointment tab on the DP.

What should you say if a patient objects by saying they don't have insurance?

What should you say if a patient objects by saying that the time doesn't work for them?

What should you say if a patient objects by saying they don't know if their insurance is accepted?

What should you do if a patient says they can't afford the service?

• Tell them to find another provider.

• Work with them to find a plan that fits their budget.

• Ignore their concern and proceed with scheduling.

• Tell them you can't help them.

What is the recommended response if you don't know the pricing or availability of a service?

• Say "I don't know."

• Say "I'm not sure."

• Follow up with "but I can do..."

• Say "I can't help you."

Which of the following statements should you avoid saying to a patient?

• "I can't."

• "I don't know."

• "I'm new."

• All of the above.

How should you handle giving bad news to a patient?

• Leave the conversation open-ended.

• Follow up with a positive statement.

• Tell them you can't help.

• Ignore their concerns.