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RC_Overcoming objections Quiz

Authored by Tammy Kulikowsky

Other

12th Grade

Used 1+ times

RC_Overcoming objections Quiz
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient says they need to verify their insurance first?

Check the pricing tab on the DP.

Check the COVID-19 tab on the DP.

Check the insurance tab on the DP.

Check the appointment tab on the DP.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient has questions about pricing or procedure?

Check the insurance tab on the DP.

Check the pricing tab on the DP.

Check the COVID-19 tab on the DP.

Check the appointment tab on the DP.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient has questions about COVID-19 protocol?

Check the insurance tab on the DP.

Check the pricing tab on the DP.

Check the COVID-19 tab on the DP.

Check the appointment tab on the DP.

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you say if a patient objects by saying they don't have insurance?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you say if a patient objects by saying that the time doesn't work for them?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you say if a patient objects by saying they don't know if their insurance is accepted?

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient says they can't afford the service?

Tell them to find another provider.

Work with them to find a plan that fits their budget.

Ignore their concern and proceed with scheduling.

Tell them you can't help them.

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