What is one of the code of ethics mentioned in the text?

• Wear garish makeup

• Be rude to clients

• Cultivate the practice of selling added services and merchandise

• Show favoritism towards clients

What is an important aspect of personal grooming according to the text?

• Using cosmetics that enhance natural beauty

• Not grooming eyebrows

• Keeping appearance untidy

• Wearing wrinkled stockings

Which behavior should an esthetician avoid according to the text?

• Starting an argument

• Controlling temper

• Using appropriate language

• Being honest

What is the importance of building customer relationships mentioned in the text?

• Increase customer churn

• Avoid customer communication

• Reduce customer loyalty

• Increase customer lifetime value

What should an esthetician do when a client appears at the doorstep?

• Greet and welcome with a smile

• Leave the client waiting

• Offer a drink immediately

• Ignore the client

What is a trait to avoid in non-verbal communication according to the text?

• Soft and unassertive voice

• Good eye contact

• Using hand gestures to scold

• Appropriate body distance

What is an example of good standing posture according to the text?

• Shoulders slouched

• Feet slightly apart

• Knees uneven

• Head down

What is a topic to discuss with clients according to the text?

• Poor workmanship of co-workers

• Your own personal problems

• Religion

• Fashions

What is a positive non-verbal cue mentioned in the text?

• Looking away from a person

• Pursing the lips

• A loud and overpowering voice

• A simple nod to demonstrate listening

What is an example of good walking posture according to the text?

• Head down

• Step from Heel to toe

• Engage core

• Shoulders up