Performance Management Quiz W3

Which of the following statement are correct? Select all that apply.

• Performance appraisal is not used in the public sector

• Performance appraisal has become more widespread

• Performance appraisal now includes previously untouched organisations and occupational groups

• Performance appraisal is diminishing in importance

What is meant by the 'Veblen effect'?

• The practice of giving everyone random ratings

• The practice of giving everyone high ratings

• The practice of giving everyone average ratings

• The practice of giving everyone low ratings

What is the meaning of upward appraisal?

• Employees rate the performance of their manager

• Line managers rate the performance of employees

• Employees rate the performance of their peers

• Senior managers rate the performance of line managers

Which of the following is not a type of performance appraisal?

• 45 degree appraisal

• Customer appraisals

• Team based appraisal

• Appraisal of managers

Performance management is believed to have originated from which country?

• USA

• France

• Denmark

• Germany

• Japan

What is meant by 360 degree appraisal?

• A system where every employee rates another employee chosen at random

• A system where a senior manager rates all line managers simultaneously

• A system where feedback is obtained from peers subordinates and supervisors

• A system where the line manager rates subordinates simultaneously

Which of the following statements about performance management systems is not true?

• Performance management systems are ineffective

• Commitment from line managers is questionable

• They cause stress for employees

• Recommendations are prescriptive and suggest one best way

• They improve organisational performance in the long-term

Which of the following statements about performance appraisal is not true?

• Companies use appraisal to encourage employee loyalty and commitment

• Employees may be appraised on both objective and subjective measures

• Performance appraisal has become a tool to motivate and control workers

• Performance appraisal reduces managerial control

What is meant by 'Impression effect'?

• Where a single negative aspect dominates and distorts the appraisal

• The notion that closeness between manager and employee may create distortions in the appraisal process

• The notion that some employees can manage their reputation to ensure managers have a good impression of them

• Where the ratings reflect the similarity between appraiser and appraisee

What is the purpose of a 'mystery shopper'?

• A person who works for a competitor and pretends to be a customer in order to test the service encountered

• A person who pretends to be an employee in order to test service process

• A person pretends to be a real customer in order to test the service encountered

• A person who pretends to be a manager in order to test the service process