
Diagnostic Assessment: Cognitive II
Authored by HERU IRYANTO
Others
12th Grade

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key component of giving services that involves offering help, assistance, or a service to someone?
Offering Services
Responding to Offers
Providing Information
Expressing Willingness
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of offer includes conditions and usually implies that the offer is optional?
Providing Services
Indirect Offers
Direct Offers
Conditional Offers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which scenario would a student act as the customer and another as the store assistant?
Customer Service
Hospitality
Healthcare
Business and Professional Settings
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the importance of being culturally sensitive when giving services?
All of the above
Showing Respect
Understanding Cultural Norms
Using Neutral Language
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phrase is commonly used for offering help?
Is there anything I can do for you?
Do you need any assistance?
How can I assist you today?
May I help you?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key component of giving services that involves providing clear communication and professionalism?
Polite Responses
Providing Services
Offering Services
Responding to Offers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which scenario involves a guest at a hotel needing room service?
Healthcare
Customer Service
Hospitality
Business and Professional Settings
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