Day 4 Revision

In order to gain insights on how to make sessions interactive and engaging, a talent development professional observes a senior colleague facilitating a training session. Which type of learning is described in this scenario?

• Informal learning

• Asynchronous learning

• Instructor-led learning

• Blended learning

A talent development (TD) professional is designing a course on customer satisfaction for in-store staff of a retail firm. How can the TD professional best incorporate the recommendations of Howard Gardner’s multiple intelligences theory of adult learning?

• Ensure the course design maximizes the opportunity for tactile learning.

• Include information in different ways to appeal to different types of learners.

• Create linear courses that are easier to follow than adaptive ones.

• Focus on the learner’s ability to think logically about multiple problems.

A software company requires that all new project managers complete an e-learning course to ensure they know how to make a Gantt chart that shows the project schedule and all dependencies. Which learning objective would be most appropriate for this course?

• "Identify a Gantt chart and differentiate it from other visual planning charts."

• "Understand the purpose of a Gantt chart and describe why it is important to include in the project plan."

• "Create a Gantt chart using the provided deadlines and showing dependencies between tasks."

• "Interpret a Gantt chart, then answer questions about when tasks are due and which tasks are dependent on other tasks."

Which type of data includes job descriptions, annual reports, and competency models?

• Qualitative

• Soft

• Extant

• Validated

Which evaluation methodology is characterized by evaluating effectiveness on the basis of customer, innovation, business, and financial measures?

• Brinkerhoff's success case method

• Balanced scorecard approach

• Phillips return on investment (ROI) model

• Kirkpatrick’s four levels of evaluation

Which step should be performed first in managing an in-person, classroom training session?

• Be aware of participants' behavioral changes.

• Pass around an attendance sheet.

• Highlight disruptive behaviors.

• Add ground rules and set expectations.

A group of talent development (TD) professionals is designing a certification course on leadership and team management for an organization’s managers. The course is designed as in-class sessions with the facilitators. What can the TD professionals do to make this a blended learning course?

• Ensure that all participants are encouraged to contribute to the discussions in class.

• Host short modules and simulated decision-making exercises on the company’s learning management system (LMS) that managers need to complete.

• Conduct an end-of-course exam as a knowledge check for the new learning to decide who should be awarded a certificate.

• Make the in-class sessions interactive and leverage the managers’ experiences to help them connect the new learning to existing knowledge.

A talent development (TD) professional is developing a competency model for an organization and needs information about the various job roles to complete this task. For each role, the TD professional meets with a few employees at a time who perform that role. Which approach is the TD professional taking to develop the competency model?

• Observations

• Interviews

• Surveys

• Focus groups

A talent development professional wants to measure training effectiveness on customer service complaints over the past year. Which type of evaluation method should be used to measure performance outcomes?

• Summative

• 360-degree

• Formative

• Self

Which is the best way to hold the learners' attention when facilitating a training session?

• Play a pre-recording of the session for the group.

• Set expectations and ask for input on ground rules for the session.

• Present content in a variety of ways to support various learning modalities.

• Cover content quickly to ensure it has been presented efficiently.