Conflict

What is the primary reason for workplace conflict?

• Misunderstandings or poor communication skills

• Differing opinions, viewpoints, or personalities

• Biases or stereotypes

• Variations in learning or processing styles

Which conflict resolution strategy involves ignoring the issue altogether?

• Avoiding

• Competing

• Collaborating

• Accommodating

When conflicts arise, what should you do before addressing them?

• Seek advice from colleagues

• Reflect on the situation

• Confront the issue immediately

• Ignore the conflict

Which style of conflict management focuses on finding a win-win solution?

• Avoiding

• Competing

• Collaborating

• Accommodating

Conflict can be an opportunity for growth and understanding.

• True

• False

What is the role of open communication in resolving workplace conflicts?

• It exacerbates conflicts

• It is unnecessary

• It fosters understanding and resolution

• It creates more problems

How much value should you place on the other person/people involved in a conflict?

• None

• A lot

• It depends on the situation

• It doesn’t matter

What is the best way to handle workplace conflict?

• Focus on who’s right

• Slow down and focus on results

• Avoid difficult conversations

• Ignore the conflict

What is the role of empathy in conflict resolution?

• It worsens conflicts

• It helps build healthier relationships

• It is unnecessary

• It creates more problems