Unit4: May I take a message?

Direction  :  Choose the best answer for each dialogue.

1.   A :  Banana Green Leaf  Re

B :  Extension 20, please.

      A :  ___________________________

•       a. Who’s speaking?

• b. Hold a moment, please.

•       c. Sorry, I don’t know.

• d. That’s all right.

2.    A :  Piman Condo.  Good morning.

B :   _____________________

• a. Could I speak to Martin, please?      

• b. Could I call you back?

•       c. Just a moment, please.

• d. I’ll connect you.

3.  A :  May I speak to the manager, please?

     B :  I’m sorry.  He is rather busy at this moment.

     A  :  __________________________

• a. Can I take a message?

• b. Can I have your name, please?

• c. Could you hold on a moment, please?

• d. OK.  I’ll call back later?

4.   A :  Who’s calling, please?

      B :  ________________

• a. My number is 093-328-0173.

• b. Sorry, I don’t know.
  
  

•       c. This is Perapong from TOT Company.

• d. I’m afraid you can’t.

5.   A  :  _____________

      B  :  Yes, that’s correct.

• a. My name is Janefer Malaz.

• b. Is that you, Jo?        

• c. Could I call back later?

• d. Is your name spelled with two s?

6.   A :  _______________

      B :  It’s 093- 328-0173.     

• a. Who’s calling?     

• b. Could you spell that, please?

•       c. Could I have your phone number, please?

• d. What’s your name?

7.  A :  This is Dr. Mana  of  Khon Kaen Technical College.

     B :   ______________________ I’ll connect you.

•      a. I’m sorry. The line is engaged.    

• b. Can I have your name, please?

• c. Can I take a message?          

• d. Hold the line, please.

8.   A :  Hello, Jane.  How are you?

      B :  Sorry, you must have the wrong number.

      A :   ____________________________

•       a. That’s o.k.

• b. Yes, of course.

• c. Oh, sorry to bother you.       

• d. Oh, thank you.

9.   A :  Yes, please tell him that I’d like to ___________ the meeting to next Friday.

      B :  OK. I will pass on your message to him.

• a. put off         

• b. pick up        

•       c. put through

• d. pass away

10. A :  I’m sorry.  The line is ____________.  Would you like to hold?

      B :  No, thank you.  I’ll call back later.

•       a. extension

• b. free

•       c. engaged 

• d. engaged urgent