STUNLEY

refers to the process of ascertaining whether organizational objectives have been achieved; if not, why not; and determining what activities should then be taken to achieve objectives better in the future

: Managers must translate plans into performance standards. These performance standards can be in the form of goals, such as revenue from sales over a period of time.

The standards should be attainable, measurable, and clear.

If performance is not measured, it cannot be ascertained whether standards have been met

Accept or reject the product or outcome

: Managers must determine why standards were not met

This step also involves determining whether more control is necessary or if the standard should be changed.

After the reasons for deviations have been determined, managers can then develop solutions for issues with meeting the standards and make changes to processes or behaviors.

The basic control process includes the following steps:

can be categorized according to the time in which a process or activity occurs.