KPI Calculation

What is KPI

• Key Promoter Inline

• Key Performance Indicator

• Key Performance Indices

• Key Performance Index

What are the common KPI’s discussed during briefing

• Conversion Rate (CR)

• Units Per Transaction (UPT)

• Annual Transaction Value (ATV)

• Traffic

Answer explanation

kalau ada yg tekan ATV, pikir nk cepat aa tu

What is Conversion Rate (CR)

• Conversion Rate

• Percentage of customers who walked-in the store & converted to a buyer

• Percentage of customers who visited the store & walked out with nothing

• Percentage of customers who came to the store to make an exhange/return

How do you calculate Conversion Rate (CR)

• (Total Traffic/Total Bill) x 100%

• (Total Bill/Target) x 100%

• (Total Bill/Total Traffic) x 100%

• (Total Traffic/100%) x Total Bill

What is Units per Transaction (UPT)

• Average number of items bought in a single receipt

• Number of receipts printed

• Numbers of sensors removed

• Average numbers of item returned/exchanged in a single receipt

How do you calculate Units Per Transaction (UPT)

• Total items sold/Total Traffic

• Total Traffic/Total items sold

• Total items sold/Total Bill

What is ATV

• Annual Traffic Value

• Annual Transaction Value

• Average Transaction Value

• Average Transaction Void

How do you calculate ATV

• Total Sale/Total Bill

• (Total Sale/Total Bill) x 100%

• Total Bill/Total Sale

• (Total Sale/Total Traffic) x 100%

What is Traffic

• Jalan Raya

• Numbers of people lining up at cashier

• Number of customers served

• Numbers of customers walk-in

How do you increase store’s UPT & ATV

• Cross-selling

• Stare & stand behind customer hoping he/she buys Adizero Strung

• Upselling

• Explain Features & Benefits and use own/others experience using the product