Who is known for his work in Japan after World War II, helping Japanese companies improve their quality and productivity?

• Philip B. Crosby

• W. Edwards Deming

• Kaoru Ishikawa

• Joseph M. Juran

Which quality guru is credited with introducing the concept of 'zero defects'?

• Walter Shewhart

• Armand V. Feigenbaum

• Philip B. Crosby

• Taiichi Ohno

Who developed the cause and effect diagram'?

• Joseph M. Juran

• Kaoru Ishikawa

• Genichi Taguchi

• Shigeo Shingo

Which quality guru is known for his contributions to lean manufacturing and developing the 'Toyota Production System'?

• Armand V. Feigenbaum

• W. Edwards Deming

• Shigeo Shingo

• Philip B. Crosby

Who is credited with developing the concept of 'total quality control' and the 'cost of quality'?

• Walter Shewhart

• Joseph M. Juran

• Armand V. Feigenbaum

• Genichi Taguchi

Which quality guru introduced the idea of 'just-in-time' production and the 'kanban' system?

• Taiichi Ohno

• W. Edwards Deming

• Shigeo Shingo

• Kaoru Ishikawa

Who is known for developing the concept of 'statistical process control' and 'control charts'?

• Walter Shewhart

• Genichi Taguchi

• Joseph M. Juran

• Philip B. Crosby

Which quality guru is credited with developing the concept of 'loss function' and 'robust design'?

• Armand V. Feigenbaum

• W. Edwards Deming

• Shigeo Shingo

• Genichi Taguchi

Who emphasized the importance of prevention over inspection in quality management?

• W. Edwards Deming

• Kaoru Ishikawa

• Philip B. Crosby

• Joseph M. Juran

Which quality guru is considered the father of the 'Toyota Production System'?

• Genichi Taguchi

• Shigeo Shingo

• Taiichi Ohno

• Armand V. Feigenbaum