What is meant by 'customer expectations'?
Customer Expectations Quiz

Quiz
•
Fun
•
12th Grade
•
Easy

Joanne Preston
Used 4+ times
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The amount of money a customer is willing to spend.
The services or products a customer anticipates receiving from a company.
The number of customers a company expects to serve in a day.
The feedback a customer provides after a purchase.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to understand customer expectations in customer service?
To reduce the number of employees.
To ensure customer satisfaction and loyalty.
To increase the company's profit margin.
To make the company appear more professional.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a way to identify customer expectations?
Conducting surveys and feedback forms.
Listening to customer complaints.
Ignoring customer feedback.
Observing customer behaviour.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can a customer service representative exceed customer expectations?
By strictly following company policies without any exceptions.
By offering personalised service and going the extra mile.
By providing the basic level of service expected.
By focusing solely on making sales.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What role does effective communication play in managing customer expectations?
It helps to reduce the workload of employees.
It ensures customers are aware of what they can expect from the service.
It prevents employees from needing to engage with customers.
It guarantees that all customers will leave positive reviews.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Social media can affect customer expectations by showcasing other customers' experiences.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can a company measure customer satisfaction effectively?
By tracking the number of sales made.
By conducting regular customer satisfaction surveys.
By increasing the prices of products.
By reducing the number of customer service representatives.
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the impact of unmet customer expectations on a business?
Increased customer loyalty.
Higher customer retention rates.
Negative reviews and loss of customers.
Improved brand reputation.
9.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following strategies can help in managing customer expectations?
Overpromising and underdelivering.
Providing clear and accurate information about products and services.
Ignoring customer feedback.
Focusing solely on acquiring new customers.
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