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Reschedule Jadwal ST (Queuing System)

Authored by Quin S

Professional Development

Professional Development

Used 2+ times

Reschedule Jadwal ST (Queuing System)
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dimana Agent bisa cek jadwal ST?

Google Sheet & Queuing System

Infobip

Shared Job

Handover Support

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jika ada jadwal tersedia untuk reschedule, maka yang dilakukan Agent adalah?

Agent input jadwal ST di Queuing System sesuai tanggal dan jam yang ditentukan (available)

Agent input jadwal di google sheet

Agent hanya buat tiket saja

Agent input di shared job

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jika ada customer yang marah dan ingin segera Serah Terima, maka Agent harus menghubungi?

Team Leader Contact Channel

Handover Support

Section Head

SQI

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tagging service category untuk reschedule ST yaitu?

Handover - Konfirmasi Kedatangan ST - Reschedule Kedatangan ST

Request - Handover - Reschedule Kedatangan ST

Handover - Serah Terima - Reschedule ST

Handover - Reschedule ST

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

List Booking berfungsi untuk?

Melihat semua booking di Queuing System

Membuat booking serah terima

Menghapus booking yang sudah ada

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