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Patient Interaction Quiz

Authored by Tammy Kulikowsky

Other

12th Grade

Used 1+ times

Patient Interaction Quiz
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient asks if the practice performs a specific procedure and they are an existing patient?

Offer to schedule a comprehensive exam.

Offer to schedule a consultation with the doctor.

Promise that treatment will be performed at the appointment.

Tell the patient to find another practice.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient wishes to schedule an appointment on their vacation time but there is nothing available for 1 month?

Tell the patient to wait for 1 month.

Offer to put them on the cancellation list for their ideal appointment times.

Tell the patient there are no available appointments.

Schedule the appointment without any further action.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient knows the name of their insurance but does not have their card on them?

Refuse to schedule the appointment.

Schedule the appointment without confirming the insurance.

Confirm that the insurance is accepted and ask the patient to call back with the insurance details.

Tell the patient to come back with their insurance card.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a patient calls and they have no insurance or insurance that is not accepted?

Refuse to provide any service.

Confirm that they have no insurance and offer financing options if available.

Tell the patient to find another practice.

Schedule the appointment without any further action.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a practice do if a patient will not schedule an appointment unless they are given pricing?

Refuse to provide any pricing information.

Share information about payment plans, discount plans, or financing plans.

Tell the patient to look for another practice.

Schedule the appointment without discussing pricing.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a suggested solution if a patient requests a specific doctor who is not available or not accepting new patients?

Tell the patient to wait until the doctor is available.

Offer to schedule with a doctor who is available now.

Refuse to schedule any appointment.

Suggest the patient visit another practice.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done if a patient calls to make an appointment but is uncertain of their own schedule?

Create a sense of urgency for the patient to schedule.

Refuse to schedule the appointment.

Tell the patient to call back later.

Schedule the appointment without considering the patient's availability.

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