Patient Interaction Quiz

What should you do if a patient asks if the practice performs a specific procedure and they are an existing patient?

• Offer to schedule a comprehensive exam.

• Offer to schedule a consultation with the doctor.

• Promise that treatment will be performed at the appointment.

• Tell the patient to find another practice.

What should you do if a patient wishes to schedule an appointment on their vacation time but there is nothing available for 1 month?

• Tell the patient to wait for 1 month.

• Offer to put them on the cancellation list for their ideal appointment times.

• Tell the patient there are no available appointments.

• Schedule the appointment without any further action.

What should you do if a patient knows the name of their insurance but does not have their card on them?

• Refuse to schedule the appointment.

• Schedule the appointment without confirming the insurance.

• Confirm that the insurance is accepted and ask the patient to call back with the insurance details.

• Tell the patient to come back with their insurance card.

What should you do if a patient calls and they have no insurance or insurance that is not accepted?

• Refuse to provide any service.

• Confirm that they have no insurance and offer financing options if available.

• Tell the patient to find another practice.

• Schedule the appointment without any further action.

What should a practice do if a patient will not schedule an appointment unless they are given pricing?

• Refuse to provide any pricing information.

• Share information about payment plans, discount plans, or financing plans.

• Tell the patient to look for another practice.

• Schedule the appointment without discussing pricing.

What is a suggested solution if a patient requests a specific doctor who is not available or not accepting new patients?

• Tell the patient to wait until the doctor is available.

• Offer to schedule with a doctor who is available now.

• Refuse to schedule any appointment.

• Suggest the patient visit another practice.

What should be done if a patient calls to make an appointment but is uncertain of their own schedule?

• Create a sense of urgency for the patient to schedule.

• Refuse to schedule the appointment.

• Tell the patient to call back later.

• Schedule the appointment without considering the patient's availability.

If a patient calls to make an appointment for themselves and a family member but is unsure of the family member's schedule, what should be done?

• Refuse to schedule the appointment.

• Schedule the appointment without considering the family member's availability.

• Offer to check the schedule for the family member and create a sense of urgency.

• Tell the patient to call back later.

Why are cleanings for new patients scheduled during a subsequent appointment after they see the doctor?

• To ensure the patient has no issues such as needing a deep cleaning, having any loose fillings, or having cracked teeth.

• To save time for the doctor.

• To reduce the number of appointments.

• To increase the number of patients seen in a day.

What should you say if you get a dead call?

• Please call us back.

• If you can hear me, please give us a call back.

• We will call you again.

• Please leave a message.