Customer Support Genius

Customer Support Genius

Vocational training

43 Qs

quiz-placeholder

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Customer Support Genius

Customer Support Genius

Assessment

Quiz

Specialty

Vocational training

Medium

Created by

CHHORVY VY

Used 1+ times

FREE Resource

43 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There won’t be charge to all the code of K-Score exclusion.

True

False

Answer explanation

If the K-Score did not generate with reason SE5 and SE6, the charge will be generated.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are four currencies available in CBC that allow user to use.

True

False

Answer explanation

Khmer Riel

US Dollars

Chinese Yuan

Thai Baht

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The post-training activity to be conducted include: Monitoring, Refreshment Reclaim and Training report.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Training Need Assessment is the process to monitor the understanding of participants (trainees) on the session that was delivered.

True

False

Answer explanation

Training Need Assessment is a process to be taken in order to determine if there is any training needed; on what training need to be conducted in order to fill in the gap

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The field “84-Employment Status-1” in Consumer Data Upload is mandatory for all applicants of the accounts including Primary, Guarantor and Supplementary.

True

False

Answer explanation

The information is optional for applicant type Guarantor and Supplementary

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the security type supply is “Gold” the security currency and value must be provided for data upload.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The security type “MP-Multiple” must be used into filed “Security Type-3” only.

True

False

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