Customer Service

Which one of the following best describes what is meant by customer service?

• Giving staff incentives

• Giving customers what they want

• Selling more products to customers

• Developing staff goals

Good customer service contributes to the success of a business by?

• Attracting new customers

• Increasing product range

• Increasing the customer loyalty

• Increasing product knowledge

Which one of the following gives Customers a positive first impression?

• A knowledgeable agent

• Laughter during the call

• The agent dind't use fillers

• Not being able to solve the problem

Agents can contribute positively to a customer’s initial impression by?

• Cleaning the station of work

• Completing paperwork

• Being early for work

• Being ready to help

What are the three important qualities of customer service?

• A cheerful agent, makes conversation and willing to help.

• promptness, professionalism, and empathy.

• Promptness, professionalism, and sympathy

• Professionalism, sympathy and promptness

What were the three types of customers mentioned in the presentation?

• Loyal customeres, impulse customers and wondering customers.

• Angry customer, new customers and discount customers.

• New customers, Angry customers and Loyal customers.

• New customers, Loyal customers and impulsive customers.

What role does ampathy play in customer service?

• it fosters customer loyalty

• It helps in upselling products

• It speeds up problem resolution

• It increases employee turnover

Why is it important for customer service agents to be well-trained?

• To increase customer complaints

• To improve response time

• To boost customer satisfaction

• To decrease customer engagement

Use coutesies

This feature belongs to:

• Good Customer Service

• Bad Customer Service

Yelling at the customer

This feature belongs to:

• Good Customer Service

• Bad Customer Service