
Latihan Test 1
Authored by Laura C
Professional Development
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Pedoman dasar berperilaku & berinteraksi bagi segenap warga BCA berikut yang paling tepat adalah
Visi dan Misi BCA
Tata Nilai BCA
Kode Etik Bankir
SENADA
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Komponen roket yang menggambarkan keinginan untuk bergerak maju sehingga memberikan nilai tambah bagi nasabah adalah
Kepala Roket
Tubuh Roket
Saya Roket
Daya Dorong Roket
3.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
Tasya adalah seorang petugas CXO di KCP Bintaro. Sehari-hari Tasya selalu siap menyapa, dan mengucapkan salam kepada nasabah maupun rekan sekerja. Tasya juga dikenal sebagai orang yang sopan dan santun. Perilaku ini menggambarkan budaya dalam SMART, yaitu
MENARIK
ANTUSIAS
RAMAH
SIGAP
4.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
Tedy merupakan CSO di BCA Cipulir. Tedy selalu memiliki topik pembicaraan dengan nasabah. Nasabah selalu merasa terkesan dengan Tedy karena konsisten mendengarkan nasabah dengan penuh perhatian, menggali kebutuhan nasabah, dan memberikan informasi terupdate kepada nasabah. Berdasarkan cerita tersebut, budaya SMART SOLUTION yang dapat dipelajari yaitu
SIMAK DAN OPEN MIND
SIMAK DAN LENGKAPI
LENGKAPI DAN UTAMAKAN NASABAH
LENGKAPI DAN TELLING SOLUTION
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Menjaga komitmen dengan nasabah secara konsisten dan terus menerus sehingga terbangun kepercayaan dan keterikatan secara emosional merupakan perilaku budaya SMART SOLUTION, yaitu
UTAMAKAN NASABAH
ON TIME FOLLOW UP
OPEN MIND
SIMAK
6.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
Dalam menciptakan Excellent Customer Service, terdapat 4 hal yang harus diperhatikan, kecuali
EXPLANATION
FOCUS
OPEN MIND
SOLUTION
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Yang dimaksud denga CE AKTIF pada 2024 adalah nasabah yang aktif bertransaksi di seluruh counter cabang BCA selama satu bulan terakhir
BENAR
SALAH
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