Workplace Etiquette and Communication Skills

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

• True

• False

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Many businesses have established protocol procedures or policies to enforce civility.

• True

• False

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.9-10.2

Hard skills refer to a whole cluster of personal qualities, habits, attitudes, communication skills, and social graces.

• True

• False

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

In today's fast-paced, competitive business world, employers are not interested in the ethical behavior of their employees.

• True

• False

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.8

CCSS.RI.9-10.5

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

• True

• False

Tags

CCSS.RI.7.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

You must demonstrate professionalism only in face-to-face interactions.

• True

• False

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

• True

• False

Tags

CCSS.RI.8.1

CCSS.RI.8.8

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1

Your vocal quality sends only verbal messages.

• True

• False

Tags

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.9-10.7

When conversing with others, always address them by their first names.

• True

• False

Tags

CCSS.RL.2.6

CCSS.RL.8.3

If another person has criticized you unfairly, you should disagree respectfully and constructively.

• True

• False

Tags

CCSS.RI.8.1

CCSS.RI.8.8

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1