VOID

What is the procedure for handling a Void or Grace period request from a client?

• Ignore the request

• Include clear information and defined decision time

• Process the request immediately without client input

• Contact the airline first

What steps must be followed if a Void/Grace period request is possible, and what is crucial to consider during this process?

• Email the client and wait for their response

• Contact the client via phone as the process is time-dependent

• Process the request without informing the client

• Contact the airline immediately

How should a client be informed about the need to create a new booking if they wish to purchase a new ticket?

• Suggest they visit the nearest travel agency

• Ask the client to create a new booking on the website

• Offer to create the booking for them

• Direct them to contact customer support

What actions should be taken if a void needs to be processed for one passenger in a booking?

• Process the void last

• Process the void first, then split the passenger

• Split the passenger first, then process the void

• Cancel the entire booking

What should be checked first when a client wants to know if a Dynamic Package cancellation is possible?

• The refundability of the hotel

• The price of the flight ticket

• The weather conditions at the destination

• The client's travel insurance policy

What is the importance of checking the provider before processing a Void/Grace period?

• To determine the eligibility and correct processing steps

• To calculate the refund amount

• To find out the client's frequent flyer status

• To determine the flight schedule

What is the correct refund amount to be processed for the VOID request for reservation number 1101584430?

• 531.700 COP

• 162.12 USD

• 118.44 USD

What is the correct refund amount to be processed for the VOID request for reservation number 7761319863?

• 568.9 USD

• 610.85 USD

• 628.9 USD

• 550.85 USD