System Navigation

Where do we find more information about this when we're taking a look into the top up transfer?

• Transfer Receipt

• Payout instructions

• Transfer attempts history

• Pay-in bank details

Do we need only need to check the verification page when a customer uploads any document?

• True

• False

Where do we have to look if a customer already made an appeal?

• Watson and verification page

• Customer contacts

• Compliance cases

• All the above

Where do we find more details about a sent out transfer?

• Activity page

• Payout instructions

• Transfer receipt

• State change history

What time zone is Twilio configurate to?

(a)  

Do we have to look only in Zendesk when a transfer is paused by sanctions?

• True

• False

Where do we have to check the customer's full name?

(a)  

In what state we can cancel a transfer?

• Currency converted

• Ready for conversion or pay in initiated

• Sent out

• Currency converted, state not summited

Where do we find more information about payments via Direct debit ACH/EFT?

• Pay-in details

• Timeline

• Transfer attempt history

• Changelog

Where do we see if the customer has SMS notifications or PUSH notifications?

• Verification page

• ASA tab

• Account acess tab

• Security tab