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System Navigation

Authored by Juliana Minota

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Professional Development

Used 2+ times

System Navigation
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10 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

Where do we find more information about this when we're taking a look into the top up transfer?

Transfer Receipt

Payout instructions

Transfer attempts history

Pay-in bank details

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Do we need only need to check the verification page when a customer uploads any document?

True

False

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Where do we have to look if a customer already made an appeal?

Watson and verification page

Customer contacts

Compliance cases

All the above

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Where do we find more details about a sent out transfer?

Activity page

Payout instructions

Transfer receipt

State change history

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What time zone is Twilio configurate to?

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Do we have to look only in Zendesk when a transfer is paused by sanctions?

True

False

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Where do we have to check the customer's full name?

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