Gestión de TI
11th Grade
•11 Qs
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Gestión de TI
Quiz
•
Information Technology (IT)
•
11th Grade
•
Practice Problem
•
Medium
Carolina Castro
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11 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Área responsable de proporcionar asistencia y soluciones a problemas que puedan experimentar los clientes
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Los dos principales tipos de soporte son:
One desk y Help desk
Call center y Help desk
Call center y Service desk
Service desk y Help desk
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Solicitudes proactivas por parte de los usuarios para obtener nuevos servicios
4.
DRAW QUESTION
3 mins • 1 pt
¿Como dibujarías un ejemplo de solicitud?
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Éste factor depende del tiempo máximo que el usuario o el cliente puede esperar para la resolución del incidente
Soporte
Urgencia
Impacto
Resolución
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Un sistema de soporte técnico reúne ______ diseñadas para resolver problemas en productos o servicios.
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Los requerimientos son solicitudes
Proactivas
Reactivas
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