PA Quiz Recap

How many form of communication ?

• 1

• 2

• 3

• 4

Following are types of communication EXCEPT :

• Written

• VERBAL

• Sending Message

• Visual

Functions of Coommunication are:
i. To Inform

ii. To Educate

iii. To Persuade
iv. To Discuss Issue

• i and ii

• i, ii and iii

• ii, iii and iv

• All above answer

Which of the following represents clarity in effective communication?

• A. Awareness of obstacles, limitations, physical aspects, and gender

• B. Simple and straightforward language

• C. Concise and precise

• D. All of the above

Which is the important of effective communication ?

• A. To ensure passenger remain confuse

• B. Avoiding conflicts arising from misunderstandings and dissatisfaction

• C. Giving negative feedback on service

• D. Degrading work quality

Provide an example of INCORRECT communication:

• A. Polite and orderly tone

• B. Being mindful of your words

• C. Using a diaphragm voice when communicating

• D. Being friendly

Why is the frontline important in an organization?

• A. Only provide information to customer

• B. B. Add burden to the company

• C. Customer service and creating a positive environment for customers

• D. Opportunities for promotion

Why is the responsibility of the frontline important?

• A. Providing information to customers

• B. Offering direct service when needed and always being prepared

• C. Actively communicating with customers to meet their needs

• D. All of the above

What is an incorrect type of public announcement ?

• A. Using a tone of appreciation

• B. Requesting cooperation

• C. Giving a warning

• D. Persuading/Apologizing

Which of the following are the key elements of a public announcement?

i) Purpose of the announcement

ii) Making speculations during making announcement
iii) Adherence to ethics and norms

iv) Complete information

• A. i and iv

• B. i, ii, and iv

• C. i, iii, and iv

• D. All of the above