E2E Session

It is a Mortgage Channel where customers engage with call center agent.

• Retail

• Consumer Direct

• Correspondent

• Rural

The process of verifying customer creditworthiness and approves or denies the loan

• Underwriting

• Processing

If a borrower runs into payment problems and starts running down the non-performing path, the first Line of Business to handle this loan is ______

• Loan Administration

• Customer Assistance Operations

• Foreclosure

• Bankruptcy

This path will result the borrower losing their home through either Short Sale or Deed in Lieu

• Retention Path

• Liquidation Path

This team finalizes auto lease to loan conversions by repairing documents collected at closing, processing titling fees and ensuring the DMV correctly updates the title.

• Imaging Services

• Document Execution

• Special Processing

Which of the following is NOT a scope of Organizational, Effectiveness & Oversight (OEO)?

• Vault Operations

• Master Servicing

• Escalations Management Services

• Automation & COE

________ process of foreclosure is used when a power of sale clause exists in a mortgage or deed of trust.

• Judicial

• Non-Judicial

A specialized team that oversees reports and escalates suspense balances at the queue and loan level

• Payment Processing Team

• Payoff Quotes Team

• Research and Reversals Team

• Suspense Oversight Team