Session 8. Final Quiz

What is the primary goal of sustainable tourism?

• To maximize profits

• To minimize environmental impact

• To increase tourist numbers

• To promote luxury travel

Which of the following is a key takeaway from the workshop?

• Importance of customer service

• How to book flights

• Best tourist destinations

• History of tourism

What should you do when handling a customer complaint?

• Ignore the complaint

• Blame the customer

• Listen and provide a solution

• Offer a discount

Which type of traveller is most likely to seek eco-friendly destinations?

• Business travellers

• Adventure seekers

• Eco-tourists

• Luxury travellers

What is a visitor persona?

• A fictional character representing a type of traveller

• A real-life tourist

• A travel agent

• A tour guide

In a role-playing scenario, what is the role of the customer service agent?

• To act as a tourist

• To handle customer inquiries and complaints

• To plan travel itineraries

• To book flights

What is the purpose of group discussions in the workshop?

• To socialize

• To review and reflect on learning

• To plan a trip

• To take a break

Which of the following is an example of an open-ended question?

• "Do you like traveling?"

• "What is your favourite travel destination and why?"

• "Is this your first trip?"

• "Did you enjoy the workshop?"

What should you do after a role-playing activity?

• Move on to the next activity

• Provide feedback to your partner

• Take a break

• Write a report

What is the main focus of the final group presentation?

• To showcase knowledge and skills acquired during the workshop

• To entertain the audience

• To plan a future trip

• To evaluate the workshop content