Workplace Documents Quiz

What are workplace documents?

• Any oral communication that occurs.

• Phone calls.

• Documents used at work to send or receive messages.

• All of the above.

To be able to do your job effectively at work, you will need to

• use and understand the workplace documents utilized there.

• ignore all workplace documents.

• only be able to read a memo.

• None of the above.

Miscommunication due to a mistake using or understanding a workplace document can lead to

• to accidents.

• costly errors.

• hurt workers’ morale and damage customer relationships.

• All of the above.

An instructional document is a type of form.

• is a type of form.

• always comes in as a memo.

• gives guidance to employees on how to do something.

• None of the above

What is one of the first steps you can take with a workplace document in order to make sure you understand and use it properly?

• Sign it immediately.

• Determine the purpose of it.

• Have someone else complete the form for you.

• All of the above.

Normally, one can determine the purpose of a workplace document by looking at

• the color of the document.

• the title and subtitles.

• the signature page or area.

• None of the above

When completing any forms, in order to avoid errors you should

• read the directions

• write legibly (neat)

• proofread your writing

• all of the above

A memo is

• an instructional booklet for employees.

• a message sent to an employee to give them important information.

• is a form that needs to be completed.

• All of the above.

In the workplace, the use of written documents are rarely used and are not an important way of communicating.

• True

• False

The type of documents an employee may use at work, depends on the policies and procedures of the company and the job.

• True

• False