Professionalism Review

What are soft skills necessary for in the workplace?

• Cognitive functioning

• Psychomotor functioning

• Smooth functioning of the workplace

• Technical skills

Which type of skills are behaviors that come from feelings and emotions?

• Cognitive Skills

• Psychomotor Skills

• Soft Skills

• Affective Skills

What do soft skills display in an employee?

• Technical expertise

• Professionalism

• Cognitive abilities

• Physical strength

In which setting are affective skills particularly important?

• Engineering office

• Medical office

• Legal office

• Financial office

What are the competencies expected by a physician-employer from an employee?

• Performing procedures, understanding anatomy and physiology, and using medical terminology

• Performing procedures, understanding chemistry, and using medical equipment

• Understanding anatomy and physiology, using medical equipment, and performing surgeries

• Using medical terminology, understanding chemistry, and performing surgeries

Which of the following qualities is NOT mentioned as a requirement for workers by a physician?

• Arrive at work on time

• Prioritize problems

• Seek communication with others

• Have advanced technical skills

According to the text, what is one of the critical skills that workers need to have?

• Ability to work independently

• Critical thinking

• Advanced computer skills

• Multilingual abilities

Which of the following is a quality that physicians need in their workers to solve problems appropriately?

• Arrive at work on time

• Have a positive attitude

• Be physically strong

• Have a high level of education

Which of the following is a professional quality of a medical assistant that involves sensitivity in dealing with others or with difficult issues?

• Diplomacy

• Courtesy

• Tact

• Hostility

What does diplomacy refer to in the context of professional qualities of a medical assistant?

• Sensitivity in dealing with others

• Skill in handling negotiations without creating hostility

• Politeness in attitude and behavior

• Creating hostility in negotiations