Salesforce Trivia

Which platform is best suited for sending push notifications to B2C customers?

• Marketing Cloud Engagement

• Marketing Cloud Account Engagement (fka Pardot)

• Sales Emails & Alerts (fka Salesforce Engage)

• SMS Cloud

Which correctly represents the order of data transformation in Data Cloud?

• DSO > DLO > DMO

• DLO > DSO > DMO

• DMO > DSO > DLO

• DSO > DMO > DLO

What is required to set up promotions with Data Cloud?

• Data Cloud must be provisioned in the same org as your loyalty program

• Identity resolution match rules must not use fuzzy matching.

• Service Cloud licenses

• Customizable campaign influence must be enabled.

Which is a capability of Marketing Cloud Account Engagement (fka Pardot)?

• Sync with your Google Analytics account

• Create Facebook, LinkedIn, and X (Twitter) posts from the UI.

• Track website activity, even for Prospects in private browser windows (e.g., Incognito Mode)

• Track link clicks on 3rd-party platforms (e.g., Banner Ads, YouTube descriptions, Instagram posts)

What is the name of the cartoon Salesforce Bear and what does he represent?

• Name: Astro Nomical Represents: Community/Inclusion

• Name: Cloudy Represents: Salesforce Administrators

• Name: Appy Represents: Salesforce Partners

• Name: Codey Represents: Developers

What is the primary function of Salesforce Revenue Cloud?

• To streamline the quote-to-cash process, including CPQ and Billing

• To handle email marketing campaigns and social media interactions.

• To handle email marketing campaigns and social media interactions.

• To manage customer support and service requests.

How does Salesforce Billing, a part of Revenue Cloud, benefit businesses?

• It integrates with CPQ to automate invoicing, payments, and revenue recognition.

• It optimizes inventory management and supplier coordination.

• It enhances customer loyalty through personalized reward programs.

• It facilitates comprehensive financial forecasting and budgeting.

What is a key feature of Salesforce Manufacturing Cloud?

• Automated email marketing campaigns based on customer behavior.

• Real-time chat support and case management for customer service.

• Advanced forecasting and pipeline management for sales opportunities.

• Sales Agreements to manage and track performance against sales targets and customer commitments.

Which of the following features is essential for managing demand forecasts in Salesforce Manufacturing Cloud?

• Multi-channel customer support with AI-driven case resolution.

• Automated marketing segmentation and campaign execution.

• Employee performance tracking and HR management tools.

• Account-Based Forecasting for aligning sales and operations with real-time demand and supply data.

What year was Salesforce founded?