TOPIC 1 : INTRODUCTION OF HOUSEKEEPING OPERATION

What is responsibilities of EXECUTIVE HOUSEKEEPER

• Producing agencies and taking minutes

• Perform some administrative functions

• Responsible for translating hotel policies, procedures, and standard info HK operations

• Co-ordinates communication with housekeeping personnel spread to all parts of the hotel

WHO IS CONTROL DESK SUPERVISOR?

• Head a shift in a 24-7 service

• ubstitutes the Executive Housekeeper in her absence

• Direct cleaning & maintenance of guest rooms on allocated floors

• Co-ordinates communication with housekeeping personnel spread to all parts of the hotel

WHO IS HOUSEKEEPING RUNNER

• Mend uniforms, linen to give them longer life

• Responsible for delivering item to guest room attend

• Returns unclean or dirty uniform to laundry for rewash.

• Ensure the cleanliness, maintenance & aesthetic upkeep of all public areas like lobbies, restaurants, banquet space.

Who is UPHOLSTERERS

• Works closely with the laundry for the supply of clean linen

• Assisted by a team of uniform room attendants & tailor

• Responsible to repair and rebuild upholstered furniture.

• Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements.

GUESTROOM STATUS : OCCUPIED
Please write the code of 'OCCUPIED'


(a)  

GUESTROOM STATUS : CHECK OUT

Please write code for 'CHECK OUT'

(a)  

GUESTROOM STATUS : DO NOT DISTURB

Please write code for 'DO NOT DISTURB'

(a)  

Choose the best Type of Room below:

'QUEEN ROOM'

• has one single bed for single occupancy

• The size of the bed is 6 feet by 6 feet

• has three separate single beds and can be occupied by three guests

• The size of the bed is 5 feet by 6 feet

Choose the best Type of Room below:

'INTERCONNECTING ROOM'

• room is very close to another room but does not share a common wall with it.

  Two nearby rooms are called adjacent rooms.

• shares a wall with another hotel room but is not connected by a door

• This allows guests to access any of the two rooms without passing through a public area.

Choose the best Type of Room below:

'SUITE ROOM'

• Category of hotel’s cheapest room.

  Included all kinds basic facilities

• has convertible furniture such as a sofa –cum-bed. This room is generally used as a living room in day and as bed room in night. The furniture in this is often compact.

• More larger than superior room.

  Including, bedrooms, living areas and mini kitchen

  Most expensive rooms than others