ASESMEN FRON OFFICE
Authored by pehotelan smkisdip
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
memiliki peran menawarkan produk atau layanan di hotel
sumber informasi
penyimpanan data
bagian marketing
problem solver
service coordinator
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
memiliki peran menyimpan data hotel dan tamu hotel
sumber informasi
penyimpanan data
bagian marketing
problem solver
service coordinator
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
memiliki peran pengkoordinasi pelayanan
sumber informasi
penyimpanan data
bagian marketing
problem solver
service coordinator
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
memiliki peran menangani permasalahan yang dihadapi tamu dan memberikan solusi
sumber informasi
penyimpanan data
bagian marketing
problem solver
service coordinator
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
bagian dari front office yaitu pemesanan kamar hotel
reservation section
telepon operator
concierge
cashier
informasion section
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
bagian dari front office yaitu menerima dan menyambukan telepon kepada tamu atau kariyawan hotel
reservation section
telepon operator
concierge
cashier
informasion section
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
bagian dari front office yaitu penyimpanan, pengambilan dan pengantaran barang tamu
concierge
telepon operator
cashier
informasion section
reception section
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