Handling Telephone

1. Aryo           : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?

Receptionist : ............... I'll try to put you through to Mr.Agus at his office.

• It's all right

• Hold the line,please

• Who's speaking,please!

• Sorry to keep you waiting

Operator: Subsription Division,Tempo Magazine.Can I help you?
Caller     :Yes,I'd like to subscribe to Tempo.
Operator: Yes,ma'am............................
Caller     :This usan Olivia

• Can I talk to Susan Olivia

• Shall I call You with your last name?

• May I know who's calling ,please?

• Can you tell me her name,please?

Caller:Hello....................................?
Nita  :I'm sorry,he is out .Could you call back at four?
Caller:All right.Thank you

• Could you speak to Mr.Aziz,please?

• Can I take a message from you

• Could I speak to Mr.Aziz,please?

• Would you like to call him again
  

Doni :Hello ........................................?
Iwan :Yes,speaking
Doni  :I need some information about the product you launched yesterday

• Could you tell me about your product ,please

• Who's speaking

• Could I speak to Mr.Iwan,please

• Could you put me through to Doni

Sandi          : Good morning.This is Sandi.May I talk to Mr.Zaenal,please?
Receptionist: ...................I'll try to put you through to Mr.Sandi at his office.

• Hold the line,please

• Sorry to keep you waiting

• Who's speaking,please

• Yes,I'm speaking

Taufiq:Happy Travel,taufiq speaking
Olga  :Hello,Mr.taufiq.This is Olga..................
Taufiq:Oh,yes,Miss Olga.I hope you and your family will have a wonderful time.
Olga   :Thank you.We are very excited.

• I am sad to tell you the truth

• I liked to talk about the ticket service

• I am disappointed with the service last night

• I am calling to confirm my trip to Disneyland
  

Andre  : I need to book a room for this weekend.May I know the rate?
Banu    : ........... And which room would you like to have, single or double?
Andre   : Sure.My name is Andrea Thomas and I'd like single room,please.

• Will you put me through Mr.Brown?

• Can I talk to the manager?

• May I leave a message?

• May I know who's speaking?
  

Receptionist: Good morning.What can I do for you,sir?
Guest          : I'd like to talk to the Personnel Manager,please.
Receptionist: ....................?
Guest          : Yes.My name is Hendarto.

• May I have your name

• Could you call him later

• Have you met him before

• Have you made an appointment

Receptionist: Good morning, Nirwana Hotel. Can I help you?
Caller           : Room 1023, please.
Receptionist : I'm sorry, there is no answer.............................?

• What can I do for you

• How do you spell it

• Can I tke a message

• He is not in at the moment

Receptionist : ......................................................
Caller            : May I speak to Mr. Rahadi, please?
Receptionist  : Hold on, please?

• Good morning,Nusantara Airlines. Can I help you?

• Hi. This is Nusantara Airlines. Can I help you?

• Hi. I'm Rendy from Nusantara Airlines.Who are you?

• Hello. Good morning. You're Mr. Gondo, right