Discord Infrastructure - Basic Ticketing

How do I take a ticket?

• ,claim

• /take

• ,take

• /claim

How do I remove a staff member from a ticket?

• /remove (userID)

• ,remove (userID)

• /remove (name)

• ,remove (name)

• Its not possible to remove staff from a ticket.

Can you remove the role "Administrator" from a ticket?

• Yes

• No

What is the purpose of removing inductions from a ticket?

• The information isn't for them to learn yet.

• The information is classified.

• The induction members are not able to handle the issue.

• There is no reason to remove inductions from a ticket.

To rename a ticket, type:

• /rename (new name)

• /rename (ticket) (new name)

What does the /claim command do?

• Closes a ticket

• Claims the ticket under your name

• Opens a voice call

• Adds a user to a ticket.

When should you use the /open-vc command?

• To add a user to a ticket

• To start a voice call for PC or Config checks

• To move a ticket to another category

• To close an open voice call

How do you close and delete a ticket?

• /close

• /delete

• /close-delete

• /rename

What is the purpose of the /preset Lack of evidence command?

• Approve a report

• Deny an appeal

• Inform the player about insufficient evidence

• Link accounts

Which command is used to open a voice call in the support Discord?

• /closevc

• /add

• /open-vc

• /move