Ch 19 - Medical Office Management Review

What is the main reason the office is in need of a new certified medical assistant?

• The office is expanding its services.

• The office is relocating.

• The business has been growing steadily.

• The office is downsizing.

What did she do with the résumés that did not meet the minimum qualifications?

• She contacted the applicants immediately.

• She set up interviews for them.

• She removed them.

• She forwarded them to another department.

Which of the following is NOT listed as an office management skill?

• Administrative abilities

• Communication skills

• Effective time management

• Financial planning

What skill is necessary for organizing and coordinating tasks in an office setting?

• Effective use of personnel

• Effective time management

• Planning of activities

• All of the above

Which skill involves assigning responsibilities to others in an office environment?

• Administrative abilities

• Delegation of tasks

• Communication skills

• Effective time management

Which of the following is listed as an important document?

• Employee training manual

• Personnel policy manual

• Financial report

• Marketing strategy guide

Which document is mentioned as containing office policies and procedures?

• Office policies and procedures manual

• Employee handbook

• Safety guidelines manual

• Annual performance review

What type of booklet is considered an important document according to the text?

• Financial information booklets

• Marketing information booklets

• Patient information booklets

• Employee information booklets

Which of the following is NOT a function categorized into systems that function simultaneously in office management?

• Personnel management

• Employee records

• Financial management

• Marketing management

What is one of the functions of office management systems?

• Marketing strategies

• Personnel management

• Product development

• Customer service