Receptionists Training

Receptionists are the "bridge" between _______ and ________ ? (Select 2 correct answers)

• Dealership

• Sales Consultant

• Customers

• Sales Associate

Receptionists act as the _______ of Hyundai

• Sales Consultant

• Sales Associate

• Brand Ambassador

• Frontliner

Why is a warm and kind greeting important?

• To convince the customers to buy the product

• To prevent customers from asking questions

• To receive a tip from the customers

• It serves as the first impression of Hyundai

What do receptionists need to do after a customer call? (Select 2 correct answers)

• Document the customer information to the CRM

• Check if the consultant has contacted the customer on time

• Wait for the customers to call again

• Share the dealership number to the customer

As a receptionist, what to do if a sales consultant is unavailable for consultation with a customer?

• Tell the customer to call back

• Ask for the customer's permission and confirm how and when they should contact customer

• Wait for the sales consultant to be available

• Put them on hold

Which one is one of the main competencies of a Hyundai Receptionist?

• Passion for the Brand

• Diligence

• Dexterity

• Sales Skills

Who can be a receptionist?

• Everyone

• Desk Clerks

• Dealership Owner

• Sales Consultants

Which one is NOT one of the H.E.A.R.T. key behaviour?

• Host

• Respect

• Thank

• Answer

Which one here is NOT a responsibility of a receptionist?

• Prepare

• Customer Farewell

• Identify Purpose

• Selling Cars

What is the definition of a Receptionist?

• A person who welcomes

• A front desk clerk

• A phone answerer

• A customer service manager