M5 Activity

A company’s employee morale has not improved in two years. To minimize the weakness it has identified, what is the first thing the company should do?

• Host an employee appreciation day and recognize key contributors.

• Increase salaries of key employees who would be difficult to replace.

• Survey employees about their satisfaction with the company and their jobs.

• Hire an outside consultant to create a pay-for-performance program.

A customer service employee in a small company handles customer orders, prints the invoices, and sends them to the production and shipping department. Over time, the employee has become bored with the job and the work has become routine. Given the size of the company, what can the employer do to increase employee satisfaction with the job?

• Rotate employees between customer service and shipping.

• Allow the employee to apply for another job in the company.

• Send the employee to a professional development course.

• Design bonuses that reward the employee for measurable results.

An employee attitude survey should only be used if top management is fully committed to ___________.

• implementing changes indicated by the survey

• encouraging employees to participate

• using outside consultants to conduct the survey

• conducting the survey at regular time intervals to collect updated information

HR develops a suggestion system to gather ideas from employees on how to solve their problem with high absenteeism. This system should include all of the following actions EXCEPT ________.

• implementing all suggestions.

• allowing suggestions to bypass the usual chain of command.

• developing a standard form for submitting ideas.

• acknowledging all suggestions.

What is the primary impact of effectively managing Employee Resource Groups (ERGs) within an organization?

• They primarily serve as social groups with no impact on business outcomes.

• They reduce overall employee participation by creating exclusive cliques.

• They increase their dependency on external consulting for diversity initiatives.

• They enhance diversity and inclusion efforts and improve business performance.

The Employee Value Proposition is ______? 

• The amount people are paid by their organization

• The collection of what an organization offers in exchange for employment

• The amount an employee manages to negotiate for themselves on joining an organization

• The total pay and bonuses available to an employee

Which of the following actions might be a likely way to increase employee engagement?

• Empowerment or delegation.

• Implement matrix organization.

• Raise salary.

• Promote a higher degree of centralization.

An employee moved to a similar role in a different department is a:

• Promotion

• Transfer

• Development

• Separation

Which of the following best exemplifies a strategic approach to onboarding new employees?

• Providing a comprehensive orientation session that outlines the company's history and policies.

• Ensuring new hires complete all required paperwork within the first week of employment.

• Scheduling quarterly performance appraisals during the first year of employment.

• Assigning mentors to new employees to assist with their adjustment to company culture.

Which factor is most likely to result in involuntary turnover?

• Implementation of a strict performance improvement plan.

• Employee's decision to retire early.

• Decrease in employee engagement.

• Offering a standard benefit package.