What is the ethos of ABC Plumbing's Customer Care Policy?

ABC Plumbing's Customer Care Policy Quiz

Quiz
•
Education
•
1st Grade
•
Hard

Andy Roper
FREE Resource
14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Total Customer Satisfaction
Total Customer Service
Total Customer Care
Total Customer Support
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the Customer Care Policy, how should phones be answered?
Before the fifth ring
Before the third ring
Before the second ring
Before the fourth ring
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should all staff wear according to the business standards?
Clean company logo clothing
Casual clothing
Formal suits
Any comfortable clothing
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the commitments mentioned in the Customer Care Policy Statement?
Maintain a professional approach in all circumstances
Provide free services to all customers
Offer discounts to regular customers
Work only with property developers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should company vehicles be kept according to the business standards?
Clean (inside/outside)
Parked in a garage
Painted regularly
Inspected weekly
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which personnel requirement is an asset in today’s diverse business environment?
Being able to resolve conflict
Being able to work on own initiative
Being multilingual
Being tolerant and persistent
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does being able to work in collaboration with other people involve?
Being able to work as a team considering all involved
Being able to handle stressful situations
Being able to resolve conflict
Being passionate about quality service
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