ABC Plumbing's Customer Care Policy Quiz

ABC Plumbing's Customer Care Policy Quiz

1st Grade

14 Qs

quiz-placeholder

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ABC Plumbing's Customer Care Policy Quiz

ABC Plumbing's Customer Care Policy Quiz

Assessment

Quiz

Education

1st Grade

Hard

Created by

Andy Roper

FREE Resource

14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the ethos of ABC Plumbing's Customer Care Policy?

Total Customer Satisfaction

Total Customer Service

Total Customer Care

Total Customer Support

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the Customer Care Policy, how should phones be answered?

Before the fifth ring

Before the third ring

Before the second ring

Before the fourth ring

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should all staff wear according to the business standards?

Clean company logo clothing

Casual clothing

Formal suits

Any comfortable clothing

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the commitments mentioned in the Customer Care Policy Statement?

Maintain a professional approach in all circumstances

Provide free services to all customers

Offer discounts to regular customers

Work only with property developers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should company vehicles be kept according to the business standards?

Clean (inside/outside)

Parked in a garage

Painted regularly

Inspected weekly

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which personnel requirement is an asset in today’s diverse business environment?

Being able to resolve conflict

Being able to work on own initiative

Being multilingual

Being tolerant and persistent

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does being able to work in collaboration with other people involve?

Being able to work as a team considering all involved

Being able to handle stressful situations

Being able to resolve conflict

Being passionate about quality service

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