Clarifications

Which of the following is the most appropriate way to ask for clarification on a service’s terms?

• • What are the service terms?

• • Can you explain what the service terms include?

• • I don't understand the terms.

If you’re unsure about a product’s warranty, what’s the best question to ask?

• • Is there a warranty?

• • How long does the warranty last?

• Tell me about the warranty.

You want to know the available payment options. Which question should you ask?

• Which payment options do you offer?

• What payments are available?

• Do you have payment plans?

Which of the following questions best seeks clarification on a product’s delivery time?

• • How fast can you deliver?

• • What are the delivery options?

• • Can you clarify the expected delivery time?

How would you politely ask for more details on a service that says ‘subject to availability’?

• • What does ‘subject to availability’ mean?

• • Can you specify what ‘subject to availability’ includes?

• Is the service available?

When making clarifications, it’s best to use technical jargon to sound more knowledgeable.

• True

• False

It’s important to confirm the audience’s understanding after making a clarification.

• True

• False

Providing examples can help clarify a complicated point.

• True

• False

It’s okay to make assumptions about what your audience knows when clarifying information.

• True

• False

Repeating the key points of your clarification helps ensure that your audience understands.

• True

• False