A few More Questions #6

If a Customer loses their Safe Box Keys and cannot find them it is okay because the bank has a Universal Key that can open any box. TRUE or FALSE?

What website is needed to obtain a TAX ID or EIN for a business?

• Colorado Secretary of State

• IRS.GOV

• Adams County. Gov

• U.S. Treasury Department

The person who must initial a Safe Box entry card if the entry is made after 5pm

• Lead

• Branch Manager

• AOS or higher

• Safe Box Attendant

What is the monthly service charge for a BVIS card after the first year?

• $12 per month

• $10 per month

• $2 per month

• there is no monthly service charge for a BVIS card

What percentage of calls in the FirstBank call center are recorded?

• 50%

• 62.5%

• 33%

• 100%

What is the most USEFUL OPERATIONAL AREA to find information for Tellers on the CUBE?

Customers aged 13 to 17 must be this at account opening

• Present

• awake

• listening to what the new account rep is saying

• not wearing ear buds

This type of debit card can be issued to non-signers on an account

• IVIS

• BVIS

• no debit cards can be issued to non-signers

• any personal account with the entities permission

When opening a Safe Box, closing a Safe Box and/or adding or deleting signers to a Safe Box- A Safe Box checklist must be completed- TRUE OR FALSE

When doing a Safe Box Entry, if the signature does NOT match and the person does not have an ID what 3 security questions should be asked?

• Address, SSN, Favorite Color

• DOB, Verbal PSWD, and Address

• Verbal PSWD, DOB and Phone Number

• MMN, DOB and SSN