ENGLISH FOR HOSPITALITY

What is the most appropriate way to greet a guest upon their arrival?

• Ignore them until they speak to you

• Greet them warmly with a smile and introduce yourself

• Ask them to wait outside until you are ready

When showing a guest to their seat, what is the polite practice?

• Point to the seat from a distance

• Direct them to the seat without making eye contact

• Offer to assist them to their seat and ensure they are comfortable

If a guest arrives early, what should you do?

• Tell them to come back later

• Apologize for not being fully prepared but make them feel welcome and offer them a drink or snack

• Ignore them until the event starts

How should you address a guest who is a senior executive or dignitary?

• Use their first name only

• Use their title and last name, e.g., "Dr. Smith" or "Mr. Hutapea"

• Use a casual nickname

What is an important aspect of making a guest feel welcome during a meal?

• Serve the food as quickly as possible without checking on the guest

• Ask if they have any dietary restrictions and ensure they are comfortable with the meal

• Ignore their preferences and serve what you think is best

When checking into a hotel, what is the most important information you should provide to the receptionist?

• • Your favorite room service item

• • Your reservation number and personal identification

• • The time of your flight

How should you introduce yourself to the hotel concierge if you need assistance with local attractions?

• "Hey, can you help me find something to do?"

• "Do you have any free maps?"

• "Hi, I'm [Your Name]. Can you recommend some attractions in the area?"

If you are meeting a hotel manager to discuss a special request, how should you address them?

• "Hello, I’m Usman. I have a special request regarding my stay."

• "Hey there, I need something."

• "Can you help me with my issues?"

During your stay, if you want to request additional amenities from the hotel, what is the best way to introduce your request?

• "Can you send me more towels?"

• "Hello, I’m Dita in room 123. Could I please request additional towels?"

• "I need extra pillows."

If you have feedback or a complaint about your stay, how should you express it to hotel staff?

• "Hi, I’m Tobi. I’d like to discuss a concern I have about my room."

• "This place is terrible. I want to complain."

• "I’m not happy with this room."