Communication Skills Quiz

When is written communication more appropriate than face-to-face communication?

• When you want to present a complex idea.

• When you want to avoid talking to someone.

• When you want to ask multiple questions.

• When you want quick feedback on an issue.

What can you do to understand what others are saying?

• Try to understand body language.

• Make evaluations based on what they are saying.

• Ask questions.

• Use intonation.

To create an effective message, which of the following guidelines will you follow?

• Use slang.

• Use dialects and local words.

• Choose appropriate and easy-to-understand words.

• Use difficult vocabulary.

When you have objections or criticisms about an issue, you should:

• Give positive comments first.

• Say nothing.

• Simply express yourself.

To end a conversation, you usually:

• Just leave.

• Start to look impatient and hope the other person will suggest ending.

• End the discussion with a conclusive statement.

The decoding stage of a message occurs when:

• The listener receives information.

• You express your thoughts and ideas.

• The information is transmitted.

• The listener interprets the information.

In a conversation, you:

• Stand 5 - 6 steps away from the speaker.

• Stand 2 - 3 steps away from the speaker.

• Stand 1 step away from the speaker.

What must you do to make an impression and build relationships with others?

• Agree with what they say.

• Adjust the volume of your voice to suit the person you are talking to.

• Imitate their communication posture.

Which of the following three secrets will always help you succeed, be loved by others in life and work?

What are the three key secrets that will always help you succeed, be loved by others in life and work?

• Ask questions, Help enthusiastically, Criticize when there are mistakes

• Give direct feedback, Listen and Respect

• Always smile, Learn to praise, Listen