Knowledge Check

HOW MUCH IS LATE FEE?

• 1.5

• 10.5

• 1.75

• 5.95

CAN AGENTS TAKE CREDIT CARD PAYMENTS?

• No
• Yes
• Sometimes
• Rarely

WHAT IS THE NUMBER TO PROVIDE TO CUSTOMERS IF THEY NEED TO PAYWITH SPPEDPAY?

• 888-849-4310

• 800-962-7962

• 800-443-1837

WHAT IS THE CALL BACK VIRTUAL TOOL DO WE USE CALLED?

• CallMe- BACK

• icCallMe - Virtual Hold

• CalmMe- Virtual Hold

WHAT IS SITUATIONS IS CONSIDERED TO BE A AUTO FAIL?

• TALKING TO FAST

• VERIFYING THE ACCOUNT INCORRECTLY

• DELIBRIERATLY BLIND TRANFER A CALLER

• EMERGENCY ORDERS NOT HANDLED CORRECTLY

HOW MANY PLANS DO WE OFFER?

WHEN SETTING A COLLECTION ARRANGEMENT, HOW LONG DO THEY HAVE?

• 30 DAYS

• 40 OR LESS

• 10 MONTHS

• 6 MONTHS

WHAT DOES COLLECTION ARRANGEMENT MEAN?

• Short term payment plan for total account balance.

• Short term payment plan for past due balance.

• When the customer does not pay as agreed.

how many payment options does the customer have?

• 4

• 9

• 3

• 5

What is the form called to send a confirmation of payment?

• Payment confirmation email

• flex payment option

• confirmation number