GRO

We are the Guest Relation Officer Responsibilities

• Serving guest needs

• Handling guest complaints

• All are correct

How is the working condition of a Guest Relation Officer?

• GRO working hours can vary, but the industry average is 40 hours a week and work with a shift system or rolling position.

• The personality that must be present in a GRO is a calm attitude, polite behavior, good grammar and neat appearance.

• 3. Good interpersonal skills

What is the Relationship between GRO and Other Departments?

• Guest relation officers together with housekeeping prepare and deliver flowers to VIP class guests.

• Room service and GRO work together to send desserts and flowers to VIP guests who are celebrating special days.

• The requirements to become a guest relation officer are to have a bachelor's degree and a master's degree for manager level.

What skills does a GRO need…except?

• Time management

• Customer service

• Giving recommendations to guests

What are the Responsibilities of a Guest Relations Officer?

• Serving guest needs

• Handling guest complaints

• All are correct

What is GRO in work?

• Guest Relation Officer is one of the positions in the front office that functions as an intermediary or bridge between guests and the hotel.

• bring food

• cleaning room

What are the duties of a GRO in providing services to VIP guests?

• Greeting and Taking Care of Guests Guest Relations Officers are responsible for welcoming guests upon arrival at the hotel and ensuring they feel appreciated and cared for from the start.

• They handle the check-in process, provide information about hotel facilities, and answer guest questions.

• all is correct

what is gro's job description, except??

• Guest Relation Officer is one of the positions in the front office that functions as an intermediary or bridge between guests and the hotel.

• A GRO must be able to communicate and relate well to everyone.

• cooking guest

How should a receptionist act when receiving a guest complaint?

• join in the anger

• explain the error to the guest and ask where his dissatisfaction with the service lies

• tell the guest to leave the hotel

what is the full form of GRO??

• guest room attendant

• Front office,

• Guest Relation Officer