PFA Quiz

Emotion: SAD

• Provide reassurance

• Active Listening

• Instill hope

• De-escalation Techniques

Answer explanation

Emotion: Sad

PFA Response: Active Listening

Offer a calm, empathetic presence.

Encourage the individual to talk about their feelings if they are comfortable.

Emotion: Anxious

• Provide Comfort and Confidentiality

• Clarification and Simple Guidance

• Reinforce Coping Strategies

• Grounding Techniques

Answer explanation

Emotion: Anxious

PFA Response: Grounding Techniques

Guide the person through deep breathing exercises.

Help them focus on the present moment and what is within their control.

Emotion: Confused

• Clarification and Simple Guidance

• De-escalation Techniques

• Stabilization and Basic Support

• Connection to Support

Answer explanation

Emotion: Confused

PFA Response: Clarification and Simple Guidance

Provide clear, simple explanations or instructions.

Break down information into manageable parts to help them understand.

Emotion: Happy

• Active Listening

• Provide Reassurance

• Positive Reinforcement

• Instill Hope and Encourage Small Steps

Answer explanation

Emotion: Happy

PFA Response: Positive Reinforcement

Acknowledge and celebrate their positive feelings.

Encourage them to share what’s making them happy, which can build rapport and trust.

Emotion: Fearful

• Clarification and Simple Guidance

• Reinforce Coping Strategies

• Provide Non-Judgmental Listening

• Provide Reassurance

Answer explanation

Emotion: Fearful

PFA Response: Provide Reassurance

Offer safety and security by reassuring them that they are not alone.

Help them feel safe by staying with them or ensuring a safe environment.

Emotion: Angry

• Positive Reinforcement

• De-escalation Techniques

• Prioritization and Support

• Provide Comfort and Confidentiality

Answer explanation

Emotion: Angry

PFA Response: De-escalation Techniques

Speak in a calm, steady voice.

Acknowledge their feelings and offer them space to cool down if needed.

Emotion: Shock

• Stabilization and Basic Support

• Reinforce Coping Strategies

• Grounding Techniques

• Instill Hope and Encourage Small Steps

Answer explanation

Emotion: Shock

PFA Response: Stabilization and Basic Support

Provide physical comfort (like a blanket or water) and remain calm.

Help them regain composure by speaking softly and encouraging slow, deep breaths.

Emotion: Guilty

• Clarification and Simple Guidance

• Prioritization and Support

• Provide Non-Judgmental Listening

• Positive Reinforcement

Answer explanation

Emotion: Guilty

PFA Response: Provide Non-Judgmental Listening

Allow them to express their feelings without fear of judgment.

Help them explore their feelings and, if appropriate, encourage self-compassion.

Emotion: Overwhelmed

• De-escalation Techniques

• Prioritization and Support

• Clarification and Simple Guidance

• Reinforce Coping Strategies

Answer explanation

Emotion: Overwhelmed

PFA Response: Prioritization and Support

Help them identify immediate needs or actions.

Offer practical support and assist in breaking tasks into smaller, manageable steps.

Emotion: Embarrassed

• Prioritization and Support

• Clarification and Simple Guidance

• Connection to Support

• Provide Comfort and Confidentiality

Answer explanation

Emotion: Embarrassed

PFA Response: Provide Comfort and Confidentiality

Offer reassurance and a non-judgmental presence.

Ensure privacy and address their concerns with sensitivity.