Professional Image Quiz

Why is creating positive first impressions important in retail?

• To follow the company dress code

• To secure opportunities and establish relationships

• To boost self-confidence

• To maintain eye contact

Answer explanation

Creating positive first impressions in retail is important to secure opportunities and establish relationships with customers, leading to increased sales and customer loyalty.

What is a key element of personal grooming for projecting a professional image?

• Wearing flashy accessories

• Keeping a neat and clean appearance

• Having a casual dress code

• Not grooming hair or fingernails

Answer explanation

Keeping a neat and clean appearance is a key element of personal grooming for projecting a professional image.

Why is maintaining eye contact important in communication?

• To avoid interaction

• To signal confidence and attention

• To show disrespect

• To appear unprofessional

Answer explanation

Maintaining eye contact is important in communication to signal confidence and attention, which helps in establishing a connection with the other person.

How does good posture contribute to a professional image?

• It allows a person to appear more energetic and professional

• It is not important in business interactions

• It shows lack of confidence

• It makes a person appear lazy

Answer explanation

Good posture contributes to a professional image by allowing a person to appear more energetic and professional, which can positively impact business interactions.

What is the purpose of business etiquette in customer interactions?

• To show disrespect

• To ignore customers' names

• To foster positive relationships

• To avoid addressing customers

Answer explanation

Business etiquette in customer interactions is important to foster positive relationships, not to show disrespect, ignore customers' names, or avoid addressing customers.

How should a customer be addressed in business etiquette?

• Mr. Rajoo of Raja should be addressed as Mr. Rajoo

• Miss Nayli Binte Muhammad can be addressed as Miss Nayli

• Ms. Susan Lim should be addressed as Ms. Lim

• Mr. John Morris should be addressed as Mr. Morrison

Answer explanation

In business etiquette, Mr. Rajoo of Raja should be addressed as Mr. Rajoo, making the correct choice.

What does personal grooming involve?

• Ignoring the company dress code

• Having unkempt hair and fingernails

• Keeping a neat and clean appearance

• Wearing mismatched clothes

Answer explanation

Personal grooming involves keeping a neat and clean appearance, which includes maintaining good hygiene and grooming habits.

Why is good posture important in customer interactions?

• To avoid engaging with customers

• To appear more energetic, confident, and professional

• To show lack of confidence

• To appear lazy and unprofessional

Answer explanation

Good posture is important in customer interactions to appear more energetic, confident, and professional, which can positively impact the customer's perception of the interaction.

What is the significance of maintaining eye contact with customers?

• To appear uninterested

• To avoid communication

• To signal confidence, attention, and sincerity

• To show disrespect

Answer explanation

Maintaining eye contact with customers signals confidence, attention, and sincerity, which are essential in building rapport and trust during interactions.

How does business etiquette contribute to positive customer relationships?

• By avoiding addressing customers

• By ignoring customers' names

• By showing disrespect

• By fostering positive relationships

Answer explanation

Business etiquette contributes to positive customer relationships by fostering positive relationships, which involves showing respect, courtesy, and professionalism towards customers.