Hospitality 1

Hotels which are located in the heart of the city, within a short distance of shopping areas & theaters, public buildings, etc.

• Motels

• Suburban

• Downtown hotels

• Airport hotels

Following is one of the foremost attributes of the housekeeping staff 

• Eye for detail

• Grooming

• Diplomacy

• Memory

 Who keeps the key register?

• Room attendant

• Control desk supervisor

• Floor supervisor

• Head Gardener

Who ensures that all the public areas and other functional areas are kept clean all the times

• Night Supervisors

• Asst. HK Manager

• Floor supervisor

• Public area Supervisor

Bulky equipments like shampooing machine, ladders, roll away beds are kept in which of the following room ?

• Heavy equipment store

• Linen store

• Florist's room 

• Sweeping room

A room adjacent to the pool area, with or without sleeping facilities, but with a relaxing sofa

• Suite room

• Lanai

• Penthouse

• Cabana

A guest is registered to the room but the bed had not been used is called

• Scanty baggage

• Sleep out room

• Skipper

• Lockout room

A room which is occupied but the guest is not being charged for its use

• Complimentary room 

• Sleep out room

• Skipper

• Lockout room

 Cleaning in the lobby area usually take place at what time of the day?

• Anytime

• Afternoon hours

• Late night hours

• Early morning hours

Which key in a hotel can open all rooms , even if double locked

• Floor key

• Master key

• Grand master key

• Housekeeper's key