Eye contact, smiling and posture are all examples of:

• inflection

• personality

• verbal communication

• nonverbal communication

Which of the following statements describes an appropriate technique to use when making eye contact?

• stare directly into the other person's eyes

• avoid making eye contact as soon as you start a conversation

• use eye contact throughout the conversation to demonstrate interest

• look over the other person's shoulders as though you find something more interesting

Leaning forward during a conversation might communicate:

• "I'm very bored."

• "I've had enough."

• "I'm interested in what you are saying."

• "I'm not interested in what you are saying."

The nearness of another to one's personal space is known as:

• gesture

• posture

• carriage

• proximity

The tone or inflection of your voice, level and rate of speech all play a role in:

• listening

• body language

• verbal communication

• nonverbal communication

Which of the following statements does NOT reflect proper grammar?

• How may I help you?

• May I shampoo you now?

• This oil works well on a normal skin type.

• This oil works good on a normal skin type.

Which of the following descriptions is true of speaking with clarity?

• less is more

• change the subject often

• the more words the better

• focus on unimportant details

Pronouncing words clearly, precisely and accurately is referred to as:

• rate

• tempo

• inflection

• enunciation

You are-

• Loved

• Successful

• Worth it

• Worthy of respect

Changing the pitch of your voice while speaking is called:

• rate

• tempo

• inflection

• enunciation