Service recovery
Authored by Supathida Pattamasri
Fun
1st - 5th Grade
Used 7+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Guest slip on the fall"
Hero
Red carpet
Empathies
Fix it
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Serve wrong food to guest"
Hero
Red carpet
Empathies
Fix it
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Post wrong bill"
Hero
Red carpet
Empathies
Fix it
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Guest guest forgot wallet at hotel"
Hero
Red carpet
Empathies
Fix it
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Food delay at our restaurant"
Hero
Red carpet
Empathies
Fix it
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Wifi not working in guest room"
Hero
Red carpet
Empathies
Fix it
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this situation what Service Recovery needs?
"Late for Check in"
Hero
Red carpet
Empathies
Fix it
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