Service recovery

Service recovery

1st - 5th Grade

10 Qs

quiz-placeholder

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Service recovery

Service recovery

Assessment

Quiz

Fun

1st - 5th Grade

Medium

Created by

Supathida Pattamasri

Used 7+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Guest slip on the fall"

Hero

Red carpet

Empathies

Fix it

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Serve wrong food to guest"

Hero

Red carpet

Empathies

Fix it

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Post wrong bill"

Hero

Red carpet

Empathies

Fix it

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Guest guest forgot wallet at hotel"

Hero

Red carpet

Empathies

Fix it

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Food delay at our restaurant"

Hero

Red carpet

Empathies

Fix it

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Wifi not working in guest room"

Hero

Red carpet

Empathies

Fix it

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In this situation what Service Recovery needs?

"Late for Check in"

Hero

Red carpet

Empathies

Fix it

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