MPQSE Y5 - Last 25 expert defintions (fill in the blanks)

Different stages linked to this, from the purchase of raw materials to the delivery of a product or service to the customer.

Improvement or addition to a product or a service that makes it worth more.

Output of an organization that can be produced without any transaction-taking place between the organization and the customer.

Customers perception of a company's products, services, and capabilities.

Actions across the organization to increase the efficiency and performance of the organization's activities and processes and activities.

Process of discovering the root causes of problems in order to identify appropriate solutions

Graph representing the importance of different causes of a phenomenon. This diagram bring to light the most important causes out of the total number of effects.

Losses resulting from non-conformities internal and external to the organization. They are part of the costs of achieving quality

Person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity.

Ability to apply knowledge and skills to achieve intended results